Online Payment Policy
Effective Date: [DATE]. Last Updated: [DATE].
This Online Payment Policy explains how payments are processed when you purchase Products through [WEBSITE URL].
1. Payment Methods
We accept the payment methods displayed at checkout, which may include credit cards, debit cards, electronic funds transfer, instant EFT, digital wallets, and other payment methods made available from time to time. The available payment methods may vary depending on the transaction.
2. Payment Processing
Payments may be processed by third-party payment service providers. Where payment is processed by a third party, you may also be subject to that provider's terms and conditions and privacy policy. We do not ordinarily have access to or store your complete payment-card details where these are processed directly by the payment provider.
3. Payment Authorisation
Orders are subject to successful payment authorisation. If payment is declined, reversed or otherwise not successfully completed, we may not be able to fulfil the order. If payment is subsequently reversed or dishonoured after an order has been dispatched, we reserve the right to take reasonable steps to recover the outstanding amount, subject to applicable law.
4. Payment Security
We take reasonable measures to protect payment and transaction information. You should never provide your full card number, PIN, password or other sensitive payment credentials to us through ordinary email or unsecured communications.
5. Fraud Prevention
We may conduct reasonable verification checks to identify potentially fraudulent or unauthorised transactions. We may delay, decline or cancel a transaction where we reasonably suspect fraud or unauthorised activity. Where an order is cancelled after payment has been received, we will process any refund in accordance with applicable law.
6. Pricing
All prices will be displayed in South African Rand unless otherwise indicated. Prices will include VAT where applicable and will identify additional charges before you complete the transaction. The total amount payable will be displayed before you submit your order.
7. Payment Confirmation
Following successful payment, we will provide an electronic confirmation of your transaction. The confirmation may include the order number, products purchased, quantities, price, delivery charges, applicable taxes, payment method, and delivery information. You should retain the confirmation for your records.
8. Payment Errors
If you believe that you have been charged incorrectly, please contact [PAYMENT SUPPORT EMAIL]. Please provide your order number and relevant transaction information so that we can investigate the issue.
9. Refunds
Approved refunds will generally be processed using the original payment method. Refunds are subject to our Returns, Cancellation and Refund Policy and applicable law. The time required for a refund to reflect in your account may depend on your bank or payment service provider.
10. Chargebacks
If you believe a transaction is incorrect or unauthorised, please contact us so that we can investigate the matter. Nothing in this Policy prevents you from exercising any right available to you under applicable law or the rules of your financial institution or payment provider.
11. Electronic Records
We maintain appropriate electronic records of transactions in accordance with applicable law. You should retain your order confirmation and payment confirmation.
12. Contact
Payment-related queries should be directed to:
Golden Macadamias
Email: [PAYMENT SUPPORT EMAIL]
Telephone: 013 733 5034
Business hours: Monday – Friday 7:30am – 4:00pm