Shipping and Delivery Policy
Effective Date: [DATE]. Last Updated: [DATE].
This Shipping and Delivery Policy explains how products purchased through [WEBSITE URL] are delivered.
1. Delivery Areas
We deliver products to addresses within South Africa only. We do not deliver to PO Boxes, Postnet addresses, or other specific exclusions unless expressly stated otherwise.
2. Delivery Address
Products will be delivered to the address provided by you during checkout. You are responsible for ensuring that your delivery information is complete and accurate, including your full name, street address, suburb, city or town, postal code, contact number, and any relevant access or delivery instructions.
3. Delivery Costs
Delivery charges will be displayed before you complete your order. Free delivery will apply to orders over R650. Where free delivery applies, the applicable conditions will be displayed on the Website.
4. Delivery Times
Estimated delivery will be displayed on the Website or provided during checkout. Unless otherwise stated, estimated delivery is [X–X] Business Days for major metropolitan areas, [X–X] Business Days for regional areas, and [X–X] Business Days for remote areas. These are estimates and may be affected by circumstances outside our reasonable control.
5. Order Processing
Orders will generally be processed after successful payment has been received. Orders placed after [TIME] on a business day may be processed on the next business day. Orders placed on weekends or public holidays may be processed on the next business day of the following week.
6. Courier Delivery
We may use third-party courier and logistics providers to deliver orders. Once your order has been dispatched, we may provide tracking information where available. You may receive communication directly from the courier regarding delivery.
7. Receiving Your Order
You should inspect the outer packaging when your order arrives, and check the products promptly after delivery to ensure that the correct product was delivered, the quantities are correct, and the products have not been visibly damaged. If there is visible damage, please notify us within [5] days and provide photographs of the damage.
8. Failed Delivery
If delivery cannot be completed because nobody is available to receive the order, the address is incorrect or incomplete, access to the delivery location is unavailable, or the recipient refuses delivery, the courier may attempt to arrange another delivery or return the order to us. Where additional delivery costs are incurred solely because of information or actions attributable to you, we may charge reasonable additional costs to the extent permitted by law.
9. Delayed Delivery
We will endeavour to meet the estimated delivery period communicated to you. If delivery is materially delayed, we will endeavour to notify you and provide an updated delivery estimate. Where applicable law gives you a right to cancel the transaction because of delayed delivery, that right will not be affected by this Policy.
10. Lost Orders
If your order has not arrived within the expected delivery period, please contact us. We will investigate the delivery with the relevant courier or logistics provider. Where an order is confirmed as lost and we remain responsible for the delivery, we will arrange an appropriate remedy in accordance with applicable law.
11. Incorrect Products
If you receive a product that you did not order, please contact us before returning it. We will arrange an appropriate remedy, which may include collection and delivery of the correct product or a refund.
12. Missing Products
If an item is missing from your order, please notify us within [5] days. We will investigate the matter and arrange delivery of the missing item or another appropriate remedy.
13. Damaged Products
If your product arrives damaged, please contact us within [5] days. We may request photographs of the product, packaging, shipping label, and the damage. This information helps us investigate the issue with the courier.
14. Risk During Delivery
We remain responsible for the products until delivered to you, subject to applicable law. Nothing in this Policy limits any statutory rights relating to risk, ownership or defective products.
15. Delivery To Third Parties
If you request delivery to a third party, you authorise us to deliver the order to the address supplied by you. You are responsible for ensuring that the delivery information is accurate. Where applicable, delivery confirmation may be obtained from the recipient or another person accepting delivery at the nominated address.
16. Public Holidays And Seasonal Periods
Delivery times may be longer during public holidays, festive periods, major promotional campaigns, periods of unusually high demand, or circumstances affecting courier operations. Where reasonably possible, we will communicate any material expected delays to you.
17. Force Majeure
We will not be responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, civil unrest, government restrictions, infrastructure failures, widespread transport disruptions or other events of force majeure. Where such circumstances occur, we will endeavour to minimise the impact and keep affected customers informed where reasonably practicable.
18. Contact Us
For delivery enquiries, please contact:
Golden Macadamias
Email: [DELIVERY / CUSTOMER SERVICE EMAIL]
Telephone: 013 733 5034
Business hours: Monday – Friday: 7:30am to 4pm
Please provide your Order number when contacting us.
19. Statutory Rights
Nothing in this Shipping and Delivery Policy excludes, restricts or limits any consumer right or remedy available under South African law. Where there is a conflict between this Policy and a mandatory statutory requirement, the statutory requirement will prevail.